ITIL Foundation
George Mason University, Volgenau School of Engineering

TAIT 0806: ITIL Foundation


ITIL Foundation

The ITIL Foundation course teaches candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Audience and Prerequisites

This course is designed for individuals who require an understanding of the ITIL framework.

Course Outline Detail

ITIL Foundation course

Lesson 1: Service Management as a Practice

Lesson 2: Understanding Service Strategy

Lesson 3: Service Strategy Processes

Lesson 4: Understanding Service Design

Lesson 5: Service Level Management

Lesson 6: Service Design Processes

Lesson 7: Service Design Roles

Lesson 8: Understanding Service Transition and Change Management Processes

Lesson 9: Service Transition Processes

Lesson 10: Service Operation Lifecycle

Lesson 11: Service Operation Processes

Lesson 12: Continual Service Improvement


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*Full payment by Visa or Mastercard only required at the time of online registration.


July 23, 2018 - August 8, 2018
Mondays, Wednesdays
Time: 6:00 AM - 10:00 PM
Schedule Details

Location: Arlington
Section: A01



2.4 CEUs
24 Hours
Onsite Opportunity

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Contact Info.
Online contact form

  George Mason University
Volgenau School of Engineering
  4400 University Drive, MS 4A3
  Fairfax, VA 22030

Telephone: 703-993-1551
Volgenau School of Engineering George Mason University